Privacy Policy
At PondFreakyBlue, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make bookings, or interact with our services. By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information to provide you with a better service and to enhance your experience on our website. The types of information we may collect include:
Personal Information
This includes information that can personally identify you, such as:
-Name
-Email address
-Phone number
-Mailing address
-Payment details (when making a booking)
Non-Personal Information
This includes data that cannot directly identify you, such as:
-Browser type and version
-Device type
-IP address
-Pages viewed on the website
-Referring/exit pages
-Time spent on the site
-Search queries
2. How We Use Your Information
The information we collect is used for the following purposes:
To Process Bookings: We use your personal information to facilitate and complete hotel bookings and provide you with booking confirmations, invoices, and customer support.
To Improve Your Experience: We use non-personal information to analyze website usage and improve our website’s functionality, design, and content.
To Communicate With You: We may use your email address to send you booking confirmations, promotional offers, newsletters, or important updates related to our services. You can opt-out of marketing emails at any time by clicking the unsubscribe link.
Customer Support: Your contact information may be used to assist with any inquiries or issues you may have regarding your bookings or our services.
3. How We Protect Your Information
How We Protect Your Information
Encryption: When processing sensitive data (such as payment information), we use SSL (Secure Socket Layer) encryption to protect your data during transmission.
Data Storage: Your information is stored securely and is only accessible by authorized personnel who require access to it for the purposes outlined in this Privacy Policy.
Regular Audits: We periodically review and update our security practices to ensure that your data is protected from unauthorized access, alteration, or destruction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that allow us to remember your preferences, session information, and other settings. You can control or disable cookies through your browser settings, but this may affect the functionality of some features on our site.
We may use the following types of cookies:
Essential Cookies: Necessary for website functionality.
Performance Cookies: Help us analyze website usage and improve performance.
Functional Cookies: Enhance the user experience by remembering preferences.
Advertising Cookies: Used to track user behavior and deliver relevant advertisements.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:
Service Providers: We may share personal information with trusted third-party service providers who assist in operating our website, processing payments, and delivering services (e.g., booking engines, payment processors). These providers are obligated to protect your information and use it solely for the purpose of delivering their services to us.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or in response to a government request.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if this occurs.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
Opt-Out of Marketing: You can opt-out of receiving marketing emails at any time by clicking the unsubscribe link in any of our promotional emails.
Request Deletion: You can request the deletion of your personal information, subject to applicable legal requirements and our data retention policy.
Data Portability: You may request a copy of your data in a structured, commonly used format for transfer to another service provider.
To exercise these rights, please contact us at info@PondFreakyBlue.
7. Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by PondFreakyBlue. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policies of any external sites you visit.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our records.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
PondFreakyBlue
Email: [email protected]
