Personal Data Policy

At PondFreakyBlue we are committed to protecting and respecting your personal data. This Personal Data Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, use our services, or make bookings through our platform. We take privacy seriously and ensure that your personal data is handled with the highest standards of security and transparency.

1. What Personal Data We Collect

We collect and process personal data to provide our services, facilitate bookings, and improve your experience on our website. The types of personal data we may collect include:

Identification Data: Name, email address, phone number, and postal address.
Booking Data: Information related to your bookings, such as hotel choice, dates of stay, and special requests.
Payment Information: Credit/debit card details or other payment methods used to complete transactions (processed securely through third-party payment providers).
Technical Data: IP address, browser type, device information, and browsing history on our website (e.g., pages visited, time spent on the site).
Communication Data: Information you provide when contacting us, such as inquiries or feedback.

2. How We Use Your Personal Data

We collect and process your personal data for the following purposes:

To Process Bookings: We use your personal information to complete and confirm your bookings, manage reservations, and communicate booking details (e.g., confirmation, changes, or cancellations).
To Provide Customer Support: We may use your contact details to respond to queries, resolve issues, and offer assistance with bookings or other inquiries.
To Improve Our Services: Your technical data helps us analyze website performance, fix bugs, and enhance the user experience.
For Marketing and Communication: With your consent, we may use your email to send you promotional offers, updates, or newsletters. You can opt-out of marketing communications at any time.
To Comply with Legal Obligations: We may need to use or disclose your personal data to comply with legal requirements or protect our legal rights.

3. How We Collect Your Personal Data

We collect personal data through various methods:

Directly from You: When you visit our website, make a booking, sign up for our newsletter, or contact us directly, you provide personal data voluntarily.
Automatically through Cookies: We use cookies and similar tracking technologies to collect non-personal data, such as browsing behavior and device information.
From Third Parties: We may also collect data from third-party service providers (e.g., booking platforms or payment processors) to fulfill bookings and payments.

4. User Responsibilities

We employ a range of security measures to safeguard your personal data, including:

Encryption: We use encryption technologies (such as SSL) to protect the transmission of sensitive information (e.g., payment details) between your device and our servers.
Data Storage: Personal data is stored securely using industry-standard protection techniques to prevent unauthorized access or alteration.
Access Control: Only authorized personnel within PondFreakyBlue have access to personal data, and they are required to maintain confidentiality.

5. Sharing Your Personal Data

We may share your personal data in the following situations:

Service Providers: We may share personal data with trusted third-party service providers who assist in operating our website, processing payments, and delivering services related to hotel bookings (e.g., payment processors, booking engines).
Legal Compliance: We may disclose your personal data when required to do so by law, regulation, or legal process (e.g., to comply with a subpoena or regulatory investigation).
Business Transfers: If PondFreakyBlue is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you if this occurs.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Your Rights Regarding Personal Data

Under applicable data protection laws, you have the following rights regarding your personal data:

Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: If you believe the information we hold about you is incorrect or incomplete, you can request that we correct it.
Right to Erasure: You can request the deletion of your personal data, subject to applicable legal requirements.
Right to Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You may request a copy of your personal data in a structured, commonly used format.
Right to Object: You have the right to object to the processing of your personal data in certain situations (e.g., for marketing purposes).

To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Personal Data Policy, or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

8. International Transfers of Personal Data

Since PondFreakyBlue operates globally, your personal data may be transferred to and stored in countries outside of your country of residence. By using our services, you consent to the transfer of your data to these locations, which may have different data protection laws than your home country. We take appropriate steps to ensure that your data is protected in accordance with this policy.

9. Third-Party Websites

Our website may contain links to third-party websites. This Personal Data Policy does not apply to external websites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of third-party websites before sharing any personal data.

10. Children’s Privacy

PondFreakyBlue does not knowingly collect personal data from individuals under the age of 18. Our services are not intended for children, and we do not knowingly collect information from minors. If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete the data.

11. Changes to This Personal Data Policy

We reserve the right to modify this Personal Data Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

12. Contact Us

If you have any questions or concerns about this Personal Data Policy, or if you wish to exercise your data protection rights, please contact us at:

Email: [email protected]